Your Privacy Is Our Responsibility
Your personal information on 3b999 is stored with the highest level of security — read our privacy policy and enjoy with peace of mind.
Introduction and Scope
3b999 (referred to hereinafter as "we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy applies to every individual who uses the 3b999.cam website. When you register on our platform, play games, complete transactions, or use any of our services, the terms of this policy apply to you.
By using our platform, you are considered to have accepted the terms set out in this privacy policy. We therefore ask you to read this policy carefully. If you have any questions, please contact our support team.
Information We Collect
2.1 Information You Provide Directly
When you create an account on 3b999 or use our services, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for KYC verification)
- Payment details — required information for bKash, Nagad, Rocket, Upay, or bank account
- Residential address
- Login credentials — username and password (stored in encrypted form)
2.2 Automatically Collected Information
While you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system information
- Date and time of access to the platform
- Your browsing history and page visit information
- Gaming activity — bet amounts, win/loss details, game history
- Information collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may also collect information through third parties:
- Payment processors — transaction confirmation details via bKash, Nagad, Rocket, Upay, and banks
- KYC-related information from identity verification service providers
- Risk assessment information from fraud prevention services
Purpose of Using Information
3b999 uses the information it collects only for lawful and specific purposes. We use your information for the following reasons:
3.1 Account Management and Service Delivery
- Creating and managing your account
- Age verification (confirming 21+) and identity verification
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional benefits
- Operating our gaming services
3.2 Communication and Support
- Sending important account-related notifications
- Sending transaction confirmation messages
- Providing customer service via live chat and email
- Informing you about relevant promotions and offers (with your consent only)
3.3 Security and Compliance
- Detecting and preventing fraud and unlawful activity
- Complying with anti-money laundering (AML) regulations
- Implementing responsible gaming policies
- Ensuring the security and stability of the platform
3.4 Service Improvement
- Analyzing and improving user experience
- Developing new games and features
- Monitoring platform performance
Information Storage and Retention
We retain your information only for as long as it is necessary or legally required. The retention periods are set out below:
- Account information: For the duration the account is active and, after closure, for the period required by regulatory authority guidelines
- Transaction records: For the period required to comply with financial regulations
- KYC documents: From the completion of verification for the applicable legal retention period
- Gaming history: After account closure, for a period sufficient to resolve any disputes
- Communication records: Support tickets and live chat history retained for a limited period
Information Disclosure and Sharing
3b999 does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:
5.1 Service Provider Partners
Limited information may be shared with trusted partners to operate our services, such as:
- Payment processors — bKash, Nagad, Rocket, Upay, and banking partners
- Identity verification and KYC service providers
- Fraud detection and prevention services
- Technology and infrastructure service providers
Strict confidentiality agreements are maintained with these partners.
5.2 Legal Obligations
Information may be disclosed under legal obligation in the following circumstances:
- In compliance with a court order or lawful legal process
- As part of cooperation with a legitimate investigation by a government authority
- To comply with anti-money laundering regulations
- To protect our rights and property
5.3 Business Transfer
In the event of a business merger or acquisition, user information may form part of the assets being transferred. We will give users appropriate notice before any such change.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential cookies: Required for the basic functioning of the platform — login sessions, security tokens
- Functionality cookies: To remember your preferences and settings
- Analytics cookies: To analyze platform usage and improve services
- Security cookies: For fraud detection and account protection
6.2 Cookie Control
You can control cookies by changing your browser settings. However, disabling essential cookies may cause problems when using certain features of the platform.
Information Security Measures
3b999 uses industry-standard security technology to protect your information. Our security framework is as follows:
- SSL encryption: All data transfers are protected by 256-bit SSL/TLS encryption
- Password protection: All passwords are stored in hashed form, never as plain text
- Two-factor authentication: A two-step verification method for additional account security
- Secure servers: Data is stored in secure and controlled data centers
- Regular security audits: Security audits are conducted regularly on the platform
- Limited access: Only authorized staff have access to the information they need
- Data monitoring: Automated monitoring to detect suspicious activity
However, no organization can guarantee 100% security in data transmission over the internet. Although we take every precaution, complete security cannot be guaranteed.
User Rights
As a user of 3b999, you have the following rights regarding your own information:
8.1 Right to Access
You may request to know what information we hold about you. We will provide the information within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account settings.
8.3 Right to Erasure
You may request that your data be deleted if there is no legal obligation to retain it. However, this right may be limited for active accounts.
8.4 Right to Object to Processing
You may object to your data being used for marketing purposes and can opt out of marketing communications at any time.
8.5 How to Exercise Your Rights
To exercise these rights, please contact our support team. We will try to respond within 30 business days.
Minor Protection
3b999 is strictly for individuals aged 21 and above. We take firm measures to ensure that minors cannot use our platform.
- Age verification is mandatory at the time of registration
- Age is confirmed through government-issued ID during the KYC process
- We do not knowingly collect any personal information from minors
- If it becomes known that any minor's data has been collected, it will be deleted immediately
If you believe a minor is using our platform, please notify our support team immediately.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Changes to the Privacy Policy
3b999 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify users in the following ways:
- A notice will be published in a prominent place on the website
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
Continued use of our platform after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or if you would like to make any request regarding your data, please contact us through the following:
24/7 Live Chat Support in Bengali
Our dedicated support team is ready to assist with everything from general issues to any matter related to data protection. You can contact us in Bengali.
For more relevant information, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.